Hampstead Man and Van Terms and Conditions of Service

These Terms and Conditions set out the basis on which Hampstead Man and Van provides removal, transport and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions:

Service means any removal, transport, delivery, loading, unloading, packing, unpacking or related service supplied by Hampstead Man and Van.

Customer means the person, firm or company requesting or using the Service.

Goods means all items, property, furniture, personal belongings, equipment or materials that are the subject of the Service.

Vehicle means any van or other vehicle used by Hampstead Man and Van to provide the Service.

2. Scope of Service

Hampstead Man and Van provides man and van, removal and transport services for domestic and commercial customers. The Service can include loading, transport, unloading and, if agreed, assistance with packing and unpacking. The precise scope of the Service will be set out at the time of booking based on the information provided by the Customer.

The Customer is responsible for ensuring that the Service requested is appropriate for their needs, including the size of the Vehicle, the number of staff required and the estimated duration of the work.

3. Booking Process

3.1 Booking request

Bookings are made by the Customer providing accurate details of the required Service, including collection and delivery addresses, access information, the nature and approximate quantity of Goods, and any special requirements. Bookings may be made by enquiry and are subject to acceptance by Hampstead Man and Van.

3.2 Acceptance of booking

A booking is only confirmed when Hampstead Man and Van acknowledges acceptance and, where required, receives any deposit or pre-payment requested. Hampstead Man and Van reserves the right to decline any booking at its discretion.

3.3 Customer obligations at booking

The Customer must provide full and accurate information, including:

Any parking restrictions, permits or limitations at collection and delivery points.

Any access issues such as narrow streets, low bridges, height restrictions, stairs, lifts, or long carrying distances.

Any particularly heavy, bulky, fragile or high value items.

Any items that may be hazardous, prohibited or subject to special handling requirements.

Hampstead Man and Van is not liable for delays, additional costs or inability to complete the Service arising from inaccurate or incomplete information given at the time of booking.

4. Pricing and Quotations

4.1 Quotation basis

Prices are based on the information provided by the Customer, including estimated time, distance, size of Vehicle, number of staff and any additional services. Quotations are normally given on a time-based or fixed-fee basis. Time-based charges apply from the scheduled start time or actual arrival time, whichever is later, until the completion of the Service or return travel, as specified at booking.

4.2 Changes to requirements

If the Customer's requirements change after the quotation is given, Hampstead Man and Van may adjust the price accordingly. This includes changes to the volume or nature of Goods, addresses, access conditions, waiting times or additional services requested.

4.3 Additional charges

Additional charges may apply for congestion, tolls, parking fees and similar costs incurred in performing the Service. Where possible, these will be notified in advance, but some costs may only become apparent during the Service. Such costs are payable by the Customer.

5. Payments and Deposits

5.1 Payment terms

Unless otherwise agreed in writing, payment is due immediately upon completion of the Service. Hampstead Man and Van may require payment in advance, in full or in part, particularly for larger or longer distance jobs.

5.2 Deposits

For certain bookings, a non-refundable deposit may be required to secure the date and time of the Service. The amount and due date of any deposit will be communicated at the time of booking.

5.3 Methods of payment

Accepted payment methods will be confirmed during the booking process. The Customer is responsible for ensuring that payment can be made promptly upon completion of the Service or as otherwise agreed.

5.4 Overdue amounts

If payment is not made when due, Hampstead Man and Van may suspend or refuse further services until payment is received. Hampstead Man and Van reserves the right to charge reasonable costs incurred in pursuing overdue amounts.

6. Cancellations and Amendments

6.1 Customer cancellation

If the Customer wishes to cancel a booking, they must notify Hampstead Man and Van as soon as possible. The following cancellation charges may apply, unless otherwise agreed:

If cancelled more than 48 hours before the scheduled start time, any deposit may be retained but no further charge will usually apply.

If cancelled between 24 and 48 hours before the scheduled start time, a cancellation fee up to 50 per cent of the quoted price may be charged.

If cancelled less than 24 hours before the scheduled start time, up to 100 per cent of the quoted price may be charged.

6.2 Amendments

Changes to date, time, addresses or the scope of the Service are subject to availability and may result in a revised quotation. If a requested change cannot be accommodated and the Customer cancels, the cancellation terms above may apply.

6.3 Cancellation by Hampstead Man and Van

Hampstead Man and Van may cancel or postpone a booking due to circumstances beyond its reasonable control, including severe weather, road closures, vehicle breakdowns, staff illness or safety concerns. In such cases, Hampstead Man and Van will seek to offer an alternative date or time. Liability for such cancellations is limited to refunding any payments already received for the affected Service.

7. Customer Responsibilities

7.1 Packing and preparation

Unless a packing service has been expressly agreed, the Customer is responsible for packing, securing and labelling all Goods in suitable containers. Fragile or valuable items must be carefully protected. Hampstead Man and Van accepts no responsibility for damage arising from inadequate or improper packing by the Customer.

7.2 Access and parking

The Customer must ensure that suitable parking and access are available at both collection and delivery points. This includes obtaining any necessary permits or permissions. Parking fines or penalties incurred due to insufficient arrangements or instructions may be charged to the Customer.

7.3 Presence during the move

The Customer or an authorised representative should be present at collection and delivery to direct the placement of Goods and to check that all items are loaded and unloaded. Hampstead Man and Van is not responsible for:

Items left behind because they were not identified or made available.

Items taken in error where boxes or goods were not clearly labelled or identified.

8. Goods Not Accepted for Transport

Unless agreed in writing before the Service, Hampstead Man and Van does not carry:

Explosives, flammable or hazardous materials, including gas cylinders, fuel, chemicals or paints.

Illegal goods or substances.

Cash, precious metals, jewellery, watches or valuable collections.

Animals or living organisms.

Perishable goods requiring special storage conditions.

If such items are transported without prior agreement, they are carried entirely at the Customer's risk, and Hampstead Man and Van may remove or dispose of them if necessary for safety or legal compliance.

9. Waste Regulations and Disposal

9.1 Compliance with waste law

Hampstead Man and Van operates in accordance with applicable waste and environmental regulations. The company is not a general waste disposal service and will only remove items as part of a removal or transport job, subject to legal requirements.

9.2 Items for disposal

Where the Customer requests disposal of unwanted items, this must be agreed in advance. Certain items may need to be taken to licensed facilities, and additional charges may apply for handling, transport and disposal fees. Hampstead Man and Van reserves the right to refuse to remove items that cannot be lawfully or safely transported or disposed of.

9.3 Prohibited waste

Hazardous waste, clinical waste, chemicals, oils, asbestos, gas bottles, and similar materials will not be collected or transported unless specifically agreed and compliant with all relevant regulations.

10. Liability and Insurance

10.1 Duty of care

Hampstead Man and Van will exercise reasonable care and skill in handling, loading, transporting and unloading Goods. However, the Customer acknowledges that normal risks associated with removal and transport activities cannot be completely eliminated.

10.2 Limits of liability

Hampstead Man and Van's liability for loss of or damage to Goods, whether caused by negligence or otherwise, is limited to a reasonable cost of repair or replacement, taking into account fair wear and tear and the age and condition of the Goods. Overall liability for any single booking is limited to the total price paid or payable for the Service relating to that booking, unless otherwise required by law.

10.3 Exclusions

Hampstead Man and Van is not liable for:

Loss or damage arising from the Customer's failure to pack Goods properly, or to secure loose or fragile items.

Loss or damage to items with existing structural weakness, wear, defect or instability.

Damage to property or Goods resulting from the movement of items that, in Hampstead Man and Van's reasonable opinion, should have been dismantled but were not.

Loss or damage where Goods have been removed or transported against the advice of Hampstead Man and Van.

Indirect or consequential loss, such as loss of profits, loss of enjoyment, or emotional distress.

10.4 Customer's own insurance

The Customer is encouraged to maintain appropriate insurance for their Goods during removal and transport. It is the Customer's responsibility to check that their insurance covers the activities involved in the Service.

11. Delays and Force Majeure

Hampstead Man and Van will use reasonable efforts to adhere to any agreed schedule but cannot guarantee exact arrival or completion times. The company is not liable for delays or failure to perform the Service caused by factors beyond its reasonable control, including but not limited to:

Traffic, road closures, accidents or breakdowns.

Adverse weather conditions.

Industrial action or public events.

Acts of government or other authorities.

In such circumstances, Hampstead Man and Van will take reasonable steps to minimise disruption and complete the Service as soon as reasonably possible.

12. Claims and Complaints

12.1 Inspection of Goods

The Customer is expected to inspect Goods promptly upon delivery. Any visible loss or damage should be reported to the team at the time of completion where possible.

12.2 Notification of claims

Any claim for loss or damage must be notified to Hampstead Man and Van in writing as soon as reasonably practicable and in any event within a reasonable period after the Service. The notification should include a description of the loss or damage and, where available, supporting evidence such as photographs.

12.3 Handling of complaints

Hampstead Man and Van aims to resolve complaints fairly and efficiently. The Customer agrees to give Hampstead Man and Van a reasonable opportunity to investigate and, where appropriate, rectify any issue.

13. Dismantling and Reassembly

Where Hampstead Man and Van agrees to dismantle or reassemble furniture or equipment, this will be carried out with reasonable care. However, Hampstead Man and Van is not responsible for pre-existing defects, for items that cannot be reassembled due to age or condition, or for damage where items were poorly constructed or had been previously dismantled and reassembled.

14. Parking Fines and Charges

If parking arrangements are inadequate and a Vehicle incurs penalties, fines or clamping, these costs may be charged to the Customer where they arise from incorrect instructions, lack of permits, or the Customer's failure to secure suitable parking.

15. Privacy and Data

Any personal information provided by the Customer will be used solely for the purposes of administering bookings, providing the Service, handling payments and managing any related enquiries or claims. Information will be retained only as long as reasonably necessary for these purposes and in accordance with applicable data protection laws.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Service shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

17. General Provisions

17.1 Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17.2 Entire agreement

These Terms and Conditions, together with any written confirmation or quotation provided at the time of booking, constitute the entire agreement between Hampstead Man and Van and the Customer in relation to the Service and supersede any prior representations or understandings.

17.3 Variation

Hampstead Man and Van may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking. Continued use of the Service following any changes will constitute acceptance of the revised Terms and Conditions.

By placing a booking with Hampstead Man and Van, the Customer confirms that they have read, understood and agree to these Terms and Conditions.