Hampstead Man And Van Terms and Conditions

These Hampstead man and van terms and conditions set out the basis on which our moving and transport services are provided within the UK. By making a booking, the customer agrees to these terms in full, whether the service is arranged for a domestic move, a single-item transport job, or a commercial relocation. For the avoidance of doubt, references to the man and van service, the removal service, and the transport service may be used interchangeably where the meaning is the same.

These terms are designed to clarify how the booking process works, what payments are due, when cancellations may apply, how liability is limited, and how waste must be handled in accordance with applicable UK rules. They are intended to be fair and practical while protecting both the customer and the service provider. Any special instructions agreed in writing may supplement these terms, but they will not override mandatory legal requirements.

Please read these conditions carefully before confirming a booking. If the customer instructs us to proceed, it is treated as acceptance of the contract terms. The customer is responsible for ensuring that all information supplied at the time of booking is accurate, complete, and up to date, including item descriptions, access conditions, collection and delivery addresses, and any constraints affecting the job.

1. Booking process

All bookings are subject to availability and are only confirmed once we have accepted the requested work. A quotation may be provided based on details supplied by the customer, but a quote is not a guarantee of availability until confirmed. The Hampstead van and man service may require further information before confirming a booking, particularly where the job involves stairs, narrow access, restricted parking, heavy items, dismantling, or waste removal.

Bookings may be made for hourly, half-day, full-day, or fixed-price arrangements, depending on the nature of the work. The customer must ensure that the service booked matches the actual job requirements. If the scope changes on the day of the move, additional charges may apply. We reserve the right to decline or revise a booking if the information originally provided was materially inaccurate or incomplete.

The customer must nominate an authorised person to make decisions on the day if they will not be present. Any instructions given by that person will be treated as instructions from the customer. Delays caused by missing keys, incomplete addresses, or unavailable recipients may result in waiting charges or rescheduling fees. The customer should also ensure that items are properly packed and ready for loading unless packing has been specifically included in the service.

2. Payments

Payment terms will be stated at the time of booking or on the invoice. In most cases, payment is due on completion unless otherwise agreed in writing. We may request a deposit or part-payment in advance for larger jobs, same-day bookings, or services that require reserved vehicle time. The customer agrees to pay all agreed charges, including any applicable waiting time, congestion-related delays if chargeable, parking costs, tolls, ferry charges, storage fees, disposal charges, and any additional work requested.

Any estimate provided for a man and van Hampstead job is based on the information available at the time and may change if the actual work differs from the description supplied. If additional labour, materials, or time are required, the customer will be informed where reasonably possible and charged accordingly. We accept payment methods as notified in advance, and we may decline cashless or cash payments in circumstances where verification is required under our internal controls or applicable law.

Invoices must be paid promptly on receipt or in accordance with the stated terms. Late payment may lead to administration charges, interest where legally permitted, and recovery action for unpaid sums. The customer is responsible for ensuring payment can be made at the end of the job. If payment is refused or delayed, we may retain goods only to the extent permitted by law and may suspend future services until outstanding balances are cleared.

3. Cancellations and amendments

Cancellations should be made as early as possible. If the customer cancels after the booking has been accepted, cancellation fees may apply to reflect reserved time, administrative work, and any costs already incurred. The closer the cancellation is to the scheduled time, the more likely a charge will apply. For same-day cancellations or missed appointments, the full booked amount may be payable where the vehicle, crew, or equipment has already been allocated and cannot be re-assigned.

If the customer wishes to amend the date, time, access arrangements, or scope of the job, we will try to accommodate the request, but changes are not guaranteed. Rescheduling may be treated as a cancellation and rebooking if the original slot can no longer be offered. Where a delay or amendment results from circumstances outside our control, we may offer an alternative slot, but we are not obliged to provide a refund unless required by law or expressly agreed.

4. Liability and customer responsibilities

We will take reasonable care when handling goods, but the customer remains responsible for ensuring that items are suitably packed, protected, and suitable for transport. Unless packing has been agreed as part of the service, we do not accept responsibility for damage caused by inadequate packaging, pre-existing weakness, concealed defects, or items that are inherently fragile, unstable, or improperly assembled. The customer should identify valuables, antiques, electronics, glass, artwork, and sentimental items before the job begins.

Our liability is limited to losses caused directly by our negligence or breach of contract and is subject to the exclusions set out in these terms and any limits allowed by law. We will not be liable for indirect or consequential losses, loss of profit, business interruption, emotional distress, or any loss not reasonably foreseeable at the time of booking. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

We are not responsible for damage resulting from limited access, customer instructions, overcrowded properties, unsafe loading conditions, or failure to disclose relevant information. If a customer insists on a method of lifting, carrying, loading, or parking contrary to our advice, they accept responsibility for the consequences unless the law provides otherwise. The same applies where a customer requests the transport of items that are unsafe, prohibited, or inadequately secured.

The customer must ensure that premises are safe and that a clear route exists for our team to work. This includes lifting hazards, pet control, stairwell safety, and any permissions required from landlords, managing agents, or building staff. We may refuse to move items that are too heavy, unsafe, unlawfully packed, or likely to cause damage to property or injury to persons. The final decision on safe handling rests with our team.

5. Waste, disposal, and environmental compliance

Where the service includes removal of unwanted items or waste, the customer confirms that they have the right to dispose of the materials and that the items are not hazardous unless declared in advance and accepted by us. The customer must accurately describe the waste and any contents before collection. We may refuse any item that appears to contain prohibited, dangerous, clinical, electrical, chemical, or contaminated materials.

All waste handling must comply with applicable UK waste regulations, including the requirement to transfer waste only to authorised facilities and to keep proper records where necessary. We may request evidence of the nature of the waste or the source of the items. The customer agrees not to place restricted materials in the load unless this has been specifically agreed and can lawfully be transported. Any illegal dumping or misdescription of waste remains the customer’s responsibility if caused by their instructions or false information.

If disposal charges apply, these will be based on the type and quantity of waste, time spent, and any third-party fees charged by licensed facilities. The customer is responsible for additional costs arising from mixed loads, hidden waste, or items requiring special handling. We may photograph loads, receipts, or disposal records for compliance and administrative purposes. Such records may be retained in line with legal obligations and our data retention practices.

6. Delays, access, and force majeure

Time estimates are given in good faith but may be affected by traffic, road closures, weather, accidents, breakdowns, or other events outside our reasonable control. We will use reasonable efforts to minimise disruption, but we are not liable for delay caused by circumstances beyond our control. In such cases, the booking may be rescheduled, extended, or adjusted, and reasonable additional costs may be charged where permitted.

The customer must ensure that parking and access arrangements are suitable for the vehicle and the job. Any permits, visitor permissions, loading bay arrangements, or entry approvals are the customer’s responsibility unless we have expressly agreed to arrange them. If we are delayed or prevented from performing the service because access is blocked, unsafe, or unlawful, the booking may still be chargeable. Repeated failed access attempts may incur additional waiting or return fees.

7. Property, keys, and personal belongings

Where keys, codes, or access devices are entrusted to us, the customer must ensure they are provided accurately and that any security instructions are clear. We will take reasonable care with such items, but we are not liable for problems arising from incorrect codes, faulty locks, or inaccessible entrances not disclosed in advance. Personal belongings of the customer should be checked before and after the service. It is the customer’s responsibility to verify that all boxes, bags, and loose items have been removed from the premises or vehicle.

8. Complaints and claims

Any complaint about the service should be raised as soon as reasonably possible and, where practical, before the job is completed. Claims for damage or missing items should be supported by clear details, photographs, and evidence of value where applicable. We may inspect the affected item or the circumstances of the alleged loss before deciding whether any remedy is due. Failure to notify us promptly may affect our ability to investigate the matter fairly.

Where we accept responsibility, our remedy may be limited to repair, replacement, a partial refund, or another fair outcome at our discretion, subject to statutory rights. Any goodwill payment or settlement offered will not be an admission of wider liability. The customer must take reasonable steps to reduce any loss, including preserving damaged goods and allowing us an opportunity to review the matter.

9. Data, communications, and records

We may use customer information to manage bookings, issue invoices, handle communications, maintain records, and comply with legal obligations. Communications may be made by phone, email, message, or other agreed method. The customer agrees that we may retain relevant job records, including booking details, payment information, and compliance documents, for as long as necessary for business and legal purposes. We do not sell customer data, and we handle information in line with applicable UK data protection laws.

Promotional messages, if any, will only be sent where permitted by law or with consent. The customer may request correction of inaccurate details in our records. Any request for deletion or restriction will be assessed in line with our legal duties, contractual requirements, and legitimate business needs.

10. Governing law and jurisdiction

These terms and conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the Hampstead man with van service, the van and man service, or any related booking shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any clause is found to be invalid or unenforceable, the remaining clauses will continue in full force.

For clarity, no statement in these terms affects the customer’s statutory rights under UK consumer law where those rights apply. These terms may be updated from time to time, and the version in force at the time of booking will apply to that booking unless a later change is required by law. By proceeding with a booking, the customer confirms they understand and accept these conditions in relation to the agreed service.